Our Policies

Vipul Arts offers complimentary return shipping for items eligible for return in accordance with this Return Policy. Subject to certain conditions and exceptions explained below in this Return Policy, and unless otherwise expressly indicated on a Product’s detail page at the time of purchase, we are pleased to accept timely returns of certain new and unused Products, as follows:
All purchased products are eligible for return for a full refund within 14 days from the date that the Product was delivered to you.
Pre-orders placed across multiple cards will be refunded to the same cards used, regardless of the cards being removed from the site, cards expiring, or updated card information.
Your Products must be returned in the original packaging, including any boxes and other signature packaging materials, including Vipul Arts tags. If your order did not include the proper packaging please email info@vipulartsjewelry.com
Any returned Products which are damaged, do not include the packaging materials, soiled, or altered may not be accepted and refunds or credits will not be issued for such returns. Refunds or credits will not be processed until the items are returned and inspected by Vipul Arts. Refunds are generally processed within 4-6 weeks of when the returned item is received at our warehouse.
For international orders, the costs of shipping and any import taxes and duties paid are non-refundable.

To process a return:
Email us at info@vipulartsjewelry.com
We will revert with an Item return code for each item you wish to return, and a prepaid shipping label for direct delivery of goods from your original shipped address to our warehouse.
Once your returned product arrives back at our facility, kindly note that it generally takes 5-7 business days to process, upon which you will be notified via email once your return has been successfully completed.

For Countries other than United States of America
Vipul Arts Jewelry
Jai Jinendra Exports
Jaipur
Tel: +91-22-22875397
 
Return Orders for United States of America:
Vipul Arts
C/O Far Atlantic,
31W 47th st,
Suite 1101,Ny,
Ny 10036.
Tel: +15166039207

We have made every effort possible to ensure the colors are displayed as accurately as possible. Vipul Arts cannot guarantee your computer’s monitor will accurately display the true color. If you have any questions about the color, appearance or any other of an item please contact info@vipulartsjewelry.com prior to placing your order
Most of our products are handcrafted by traditional craft persons in India, resulting in each product being unique and slightly different from the other. The stones therefore may vary slightly. All our products go through quality control before shipping.
Minor colour and design variation. All products are handmade and use natural stones, so there may be some variation from the photographs on our website.

Shipping Times & Costs
Please be advised that our fulfilment centre is operating as normal as possible under the new COVID-19 health and safety measures. We appreciate your patience and understanding as our processing times and refunds may be delayed.
ADDITIONAL CHARGES
New York state taxes at the rate of 8.875% are additional to the cost of the item, for USA customers.
DELIVERY TIME
This may vary depending on the delivery location and services of our logistics partner. However, we endeavor to deliver orders within 21 Business days (excludes public holidays).
DELIVERY AREAS
We deliver across United States Europe, UK and UAE. For further information please write to us on info@vipulartsjewelry.com
PAYMENT MODE
You can pay online through Internet banking, Visa, MasterCard, American Express, Maestro, Debit cards.
Should you choose to pay via bank transfer please write to us on info@vipulartsjewelry.com

Shipping Costs
International Orders
We offer standard shipping on international orders as outlined below.

Please note first-time orders must be shipped to the billing address associated with the payment method. We are also unable to accommodate shipment to PO boxes or APO addresses.
IMPORTANT SHIPPING INFORMATION
To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
We make our best efforts to deliver each item in your order within 21 working days of your placing the order, inclusive of processing time.
Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. We aim to dispatch all orders within 3 to 5 business days with the exception of Indian public holidays. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
We are not responsible for any delays caused by natural calamities and unavoidable circumstances.
We are unable to redirect orders once items have been dispatched.
All orders require a signature and proof of ID upon receipt of order.
Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders.